Humans can coexist with AI. Here’s how.
It feels like the skies above our AI-frenzied world have darkened in the past month. Employees at Anthropic and Google started quitting, citing fears that the AI was spiraling out of control. After a string of agents started hacking websites, researchers used AI to discover vulnerabilities in critical systems, leading to large swaths of the web going dark last week and giving rise to a scary term: Black October. At the same time, as it continued to ramp up AI spending, Microsoft offered buyouts to 60,000 employees — over a quarter of its workforce — and economists once again warned of a bubble.
Yet, a lot has happened recently to make AI genuinely useful for more people. AI Agents are getting better and can now make restaurant reservations for you. Walmart made it possible for agents to shop on behalf of humans, a bold move since Amazon banned the practice. Apple announced an AI-ready home display that can turn on your lights. And let’s not forget that AI is also helping scientists find cures for formerly incurable diseases and mathematicians solve previously impossible problems.
It’s hard to reconcile the incongruity between the recent bad news and good news. For most of us, the state of AI is anxiety-inducing — especially when it comes to our livelihoods. According to a Pew Research Center study published in August, 71 percent of Americans think AI will lead to fewer jobs in the next two decades. That figure is up 7 points from where it was two years ago. Sure, in the best-case scenarios, AI could erase inefficiencies at work, streamline our daily lives, cure diseases, and generally improve the human condition.
But what if you are the “inefficiency” at work that gets erased?
That tension is at the heart of Ethan Mollick’s latest book Co-Existence: The Next Phase of AI. If there is such a thing as an AI sage, it would be Mollick, an associate professor at the Wharton School and faculty director of its Generative AI Labs. To the nearly half a million subscribers to his Substack newsletter, One Useful Thing, he delivers semiweekly updates from the jagged frontier of the technology’s development. His message in any medium is resoundingly clear: You need to use AI in order to understand it. And to get the most out of using it, he argues that you have to accept that AI is not going away; it’s only going to become more important.
That ethos doesn’t make the existential threats of AI any less daunting, but that’s not the point. Unless you’re an early Anthropic employee or a United States senator, there’s probably not much you can do directly to rein in AI’s potential harms. But you can, according to Mollick’s worldview, decide how the technology could fit into your life and think about how you fit into an AI-dominated future.
I recently spoke with Mollick about his new book, what life and work might look like in the agentic AI era, and what it means to be an artisan when even knowledge is industrialized. His theories about living with AI are meant to help you navigate the future, regardless of the latest forecast. This interview has been lightly edited for length and clarity.
We’re entering a new era for AI, and the vibes are different. AI agents are something that many of us will encounter, interact with, and maybe even embrace. I’ve always known you as someone who jumps on the cutting edge of this technology to figure out what it can do. What do you think most people don’t understand about the next generation of AI?
I really think people haven’t internalized what agents do. Agents mean many things, and we can talk about personal agents, like Muse. But the fact that the problems that plagued working with AI agents before — you had to guide them each step of the way, they made mistakes, hallucinated constantly — that’s kind of gone. You can regularly get hours, days, weeks of work out of a system.
It’s not just a theoretical thing anymore. I talk to coders all the time who are a hundred times or more productive than they were before. And in other fields, we’ve kind of moved past the theoretical discussion about AI being, “This is going to be a big deal,” to, “It’s here.” From a whole kind of co-intelligence perspective, we’ve gone from, “Here’s how we use AI and work with a chatbot back and forth,” to, “These systems are now doing real work in ways that matter to real people and are reshaping real fields for better or worse.” And if you’re used to using AI a year ago, if you’re not paying for one of these systems, it’s really easy to have lost track of what’s going on.
What about the practical, everyday ways that AI is disrupting our lives? And what do you think are the limits of that disruption?
So outside of the job world and homework cheating, I think life has changed only a little bit for people, partially because these systems were kind of complicated to use and you had to decide what you were using them for. But I think the advent of personal agents, like Muse and Dot, are going to lead to a very rapid change in a lot of ways.
Most people I know who aren’t experts who use these systems, like my parents, are using these things spontaneously. They’re finding that once you know how to prompt the AI to do something, it can do things spontaneously and come back to you because it has your email and everything else. Just as one example, I was unable to figure out how to cancel my standing $8 a month wifi subscription from my airline, and I was like, figure this out. And it went to customer service, joined chats, then I have no idea what it did, but now I don’t have a subscription to wifi anymore, thank goodness.
“I deeply worry that if I de-skill myself entirely, I won’t even know how computers work.”
So there is this sort of lowering friction piece that’s super interesting, with good and bad elements to it. The bad side of lowering friction is both that every article gets written by AI, so there’s no human thinking in it anymore, and that companies don’t want 10,000 customer service agents coming to them demanding new things. So I think we’re just on the edge of seeing the mass change in everyday life. Right now, AI is a really good second opinion on everything. As agents become more popular, they start to take action.
How do you know when to let AI do the work, though? We know that offloading certain tasks to AI can make you worse at doing those kinds of tasks in the future. How do you take advantage of AI’s ability to do drudgery but also hold onto your own expertise?
If there’s a personal theme underlying Co-Existence, it’s that one. That is an incredibly hard choice to make, and we’re historically very bad at making it.
Students are the No. 1 case because they’re willing to offload homework because homework sucks and because the incentives for doing any piece of homework are terrible. But overall we need to do it to learn. So people offload that, but even if you’re trying to do the right kind of thing, like using AI only to help you learn and not to replace learning, it turns out that when chatbots are in assistant mode, as opposed to using them as a tutor, it feels like you’re learning even though you’re not. You feel like you’re in the loop even though you’re not. And so that assumes that we both know we want to offload and we do it intelligently and that we do it in a way that helps our long-term gain.
I am worried about us being able to do that. You have to draw lines for yourself about what skills matter to you or not, and you have to be thoughtful in a way that we’re usually not about what we’re giving up and what we’re not. Technology’s designed for us to give up stuff. We don’t walk 50 miles a day anymore in forced marches. I don’t know how to weave clothes. There’s a lot of stuff I’m very happy to not know: how to maintain my computer in some ways, even though that’s dangerous. I let Codex scan for security issues because it does a better job than me faster. But I deeply worry that if I de-skill myself entirely, I won’t even know how computers work.
So I don’t have an easy answer, but I think that that will be the defining question for most people in their career paths right now and their lives: What do I give up? I think we can be too sentimental about things that we’re giving up. It’s okay, but we don’t know the full chain of consequences. I think that struggle is going to be central to a lot of people’s experience. I wish I had an easy answer, but now that AI can do so many things, de-skilling is a real problem at this point.
We’re living through a huge transformation. That’s increasingly clear. Besides losing their jobs, a lot of people are scared of losing the sense of what makes them human and what makes them valuable. How do people hold onto that in the years to come?
There’s a transformation happening, and for some people, the work will get more satisfying. There’s a lot of coders who did not like writing lines of code, but they did like summoning software and figuring out what they wanted to build. Their lives are much better because the AI does all the tedious work. They can command things to be built, and it’s so much more exciting than it was before. It lets people who didn’t code start to do incredible coding projects. So on one hand, that’s deeply freeing of the kinds of work that we did. On the other hand, there are people who love writing those lines of code and that’s gone now. You’re a hand-weaver in a world of power looms. Your stuff might be elegant and beautiful, but it is not going to last in a world where industrialization happens.
Industrialization versus craft is a way to think about this. There’s a lot of craft that we’ve grown to really appreciate, like the handcrafted sentence. Those things will be under threat from the logic of industrialization, which is that we need to do more of it. I think that there’s going to be a shift. There’s satisfying work to do, but I think a lot of what was satisfying human work will be under pressure to disappear, because you took
